Delivery Infomation
Delivery Information
At ORZHAN, we aim to make your shopping experience smooth from start to finish. Below you’ll find everything you need to know about how we process and deliver your order.
Processing Time
- Orders are typically processed within 2–6 business days after payment is confirmed.
- During peak seasons or special promotions, processing may take slightly longer.
Shipping Options & Times
We deliver worldwide through trusted shipping partners. Estimated delivery times are:
- Domestic (Germany & EU): 3–7 business days
- International (Worldwide): 7–14 business days
Please note: delivery times may vary depending on destination, customs clearance, and courier services.
Shipping Costs
- Shipping costs are calculated at checkout based on your location and the weight of your order.
- Free shipping may be available for orders over a certain amount (details shown at checkout).
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time.
Customs & Duties (International Orders)
- Customers outside the EU may be subject to customs fees, import duties, or taxes imposed by their country.
- These charges are the responsibility of the customer.
Delivery Issues
- If your package is delayed, lost, or arrives damaged, please contact our support team within 7 days of delivery. We’ll work with our shipping partners to resolve the issue quickly.
